Refund policy

At Edge & Oak, we stand behind our products and we respect your rights as a South African consumer. This policy explains how returns, refunds and our satisfaction guarantee work. It operates alongside — and never takes away from — your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1.1 Your 30-Day Money-Back Guarantee

We want you to feel completely confident testing Edge & Oak on your own cutting board. If you try our rolling sharpener and don't feel it delivers effortless, razor-sharp results on your everyday kitchen knives, we will gladly refund your purchase price within 30 days of delivery.

Because this is a genuine "try it for yourself" guarantee, the product may be used — we expect you to actually sharpen with it. To claim it, we ask only that:

you request the refund within 30 days of the delivery date;
the product is returned to us in its original packaging; and
you cover the cost of returning the item to us (the same way you would for any change-of-mind return).

Once we receive the returned item, we'll refund your purchase price (the price paid for the product) to your original payment method. Original outbound shipping fees are not refunded under this voluntary guarantee. This guarantee is offered in addition to your legal rights below, not instead of them.

1.2 Your legal right to cancel (7-day cooling-off — ECTA)

Because you bought online, South African law (ECTA section 44) gives you the right to cancel your order within 7 (seven) business days of receiving the goods, without giving any reason and without penalty. The only cost you carry is the direct cost of returning the goods to us.

For a cooling-off return the item must be unused and in a resalable condition in its original packaging. We'll refund the full amount you paid (including the original delivery charge, as required by law) within 10 business days of receiving the returned goods, to your original payment method.

1.3 Faulty, damaged or incorrect items (CPA)

If your item arrives damaged, defective, or is not what you ordered, you are protected by the Consumer Protection Act, which gives you the right to return goods that are defective or fail to match their description for up to 6 (six) months after delivery, for a repair, replacement or refund. We cover the cost of return shipping in these cases.

Please inspect your order on delivery and let us know at edgeandoak@gmail.com as soon as possible, ideally within 7 days, with a photo of the issue so we can put it right quickly. This 6-month protection is your legal right and nothing in this policy limits it.

1.4 How to start a return

Email edgeandoak@gmail.com with your order number and the reason for your return. We'll reply within 2 business days with return instructions and the return address. Please don't send items back before contacting us — we can't guarantee we'll receive unannounced returns.

1.5 Return shipping — who pays

30-day satisfaction guarantee / change of mind / cooling-off: you pay the return postage.
Faulty, damaged, or incorrect item: we pay the return postage.

1.6 Refund method & timing

Approved refunds are made to your original payment method. Please allow up to 10 business days from the day we receive your return for the refund to be processed, plus any time your bank needs to reflect it.

1.7 Non-returnable items

For hygiene reasons, the leather strop cannot be returned once the polishing compound has been applied, unless it is faulty. Your legal rights in respect of defective goods (section 1.3) still apply.